Thank you for your support in considering a purchase from us, and for taking the time to review our terms and conditions.
Please note that payments received for orders placed indicates your acceptance of our Terms and Conditions as laid out herein, E&OE. If you have any queries, concerns or suggestions, please mail us at hello@good-oak.co.za as we’d appreciate your feedback.
Delivery:
We accept orders throughout South Africa, and offer a professional delivery service for customers within 10km of our workshop in Woodstock Cape Town for free, outside of which we charge a rate of R16.00 per km.
For locations further than 150km, we offer a free quoting service where we will obtain several quotations from external furniture moving companies (ie Biddulphs, Campos, Kargo) on your behalf for the contents of your order, to be collected upon completion, and delivered to your doorstep. These quotations will be collated and presented to you for selection as we do not place any markup thereon.
You are also welcome to arrange your own collections from our workshop upon order completion
Collection:
You are welcome to arrange for the collection of your order from 12 Ravenscraig Road, Shop 2 Tollgate Centre, Woodstock, 7925 having received notification that your order is complete. Our operating hours are Monday – Friday from 10:00 – 16:00pm
We are situated on the ground floor within an industrial building with affords easy access inside as well as on the road for any delivery trucks; please communicate any concerns before the time of collection.
Payment:
We accept EFT (electronic funds transfer), Visa/Mastercard, or SnapScan payments only (no physical cash accepted).
Orders originating inside the Western Cape are confirmed and will only be processed upon having received a 50% deposit payment into our bank account as indicated on your invoice/quotation. A further 50% balance payment is due and payable upon delivery. No goods will be released for delivery until such time that payment has been made for all orders, in full.
Orders originating outside of the Western Cape are confirmed and will only be processed upon having received full payment into our bank account as indicated on your invoice/quotation.
Treatments & Finishes:
We use OSMO (a professional German product) which is a natural oil/wax sealant to treat all our goods. This treatment preserves the oaks natural tones while providing stain/wear/moisture protection.
We offer multiple finishes, however our tried and tested finish is our natural matt sealed #6119 (pictured here) which is the most natural looking, clear matt sealant of them all. Please note we charge an additional amount (indicated within the item being selected) for any other tint besides our default finish.
Each order includes a 100ml OSMO Wash & Care concentrate for hardwood furniture that is diluted into cold water for general cleaning every 6 months and/or when needed. Available locally from our agents online.
Usage of Products:
Unless otherwise detailed, all our goods are strictly manufactured and treated for indoor/interior use only. If you are considering purchasing an item for an exterior space like a covered patio, balcony or a similar area, please check with us first so we can advise.
Maintenance:
As a general rule, please allow your new goods to rest for 24hrs after receiving them before use. This will ensure maximum curing for your top surfaces.
Avoid any oil/liquid/moisture on the top surface, and in the event that there is, clean/wipe away immediately (leaving substances overnight can cause permanent stains – eg pot plants and glasses) using a non-abrasive cloth and cold water, and if necessary use a drop of dishwashing liquid.
For best results, clean your top surfaces regularly (ie weekly) with Mr Min; evenly spray on a generous amount, leave for 5 minutes, then wipe off using a soft cloth.
Always keep your goods inside, and out of direct sunlight/rain/wind to avoid weathering and possible damage as your items are built for interior use only.
Each order includes a 150ml OSMO Wash & Care which is a special cleaning and care concentrate for wooden furniture: dilute at a ratio of 10ml to 1litre. Using a none-abrasive cloth in a circular motion, clean your wooden tops every 6 months (or as needed) using this solution.
Our Oak:
Our oak is locally sourced from sustainable importers and consists of the American White variety (referred to as white oak). We select a grade of oak which features knots and subtle tone diversity, all of which lend to producing furniture pieces which are pleasing to the eye and structurally sound while being affordable.
We manufacture (and offer) all our goods from two standard plank thicknesses, with the most common being 22mm finished (rough 26mm), and the most expensive being 34mm (rough 38mm). The former is the most in demand, as it is not only readily available, but more affordable per cubic square.
We do not guarantee any specific widths of oak planks used, rather we select the best oak planks available to us from the lumber yard in order to create a homogenous, attractive and uniform surface. This said, the general finished width of any one oak plank will not be less than 80mm.
Manufacture & Manufacture Times:
Our goods are laminated using a combination of biscuit, butt and dowel jointing with commercial grade wood adhesives to ensure a solid build.
Due to the nature of the natural material being worked with, we allow for a measurement deviation of up to 5mm for any length, and up to 2mm for any thickness.
Our general manufacture lead time is 4 weeks (depending on the item) from the date of order confirmation, and this period may change depending on our production schedule, but you will be notified beforehand. Your order will be fast tracked in the event that we have stock on hand.
Returns & Refunds:
We offer a full refund 30-day return policy provided that the physical goods are returned to us in the same condition as when they left our workshop.
This 30-day period commences from the date of delivery, and the return is applicable to all physical goods only, and excludes the cost of transportation which is non-refundable. The cost of returning the physical goods to our collection address will be borne by the customer, and refunds will be processed within 14 working days.
Warranty:
We offer a 1 year warranty (from date of purchase) against the unlikely discovery of any defects which are found to be of a manufacturing nature, and not due to reasonable wear and tear or ill treatment by the customer. If such a defect is found within the warranty period, we undertake to fix and repair the issues found where possible at our expense to ensure your satisfaction.
In the unlikely event that you are not satisfied despite us having resolved any issues to the best of our abilities, we may offer the option to return your goods for a refund. The total amount refunded will be less a 20% handling fee, including the costs of transportation to and from our workshop.
Rights Reserved:
We reserve the right to amend this policy and the content on our website from time to time, as needed.
Contacting Us:
We are located at 12 Ravenscraig Road, Tollgate Centre, Shop 2, Woodstock, 7925. Get in contact with us by sending us an email to hello@good-oak.co.za or call +27 83 321 7804
